Policies and Procedures
You are part of an organization that has a reputation for outstanding customer service, leadership, innovation, and expertise. We encourage our employee owners to use their creativity and talent to invent new solutions, meet new demands, and offer the most effective services/products in the industry. With our employee owners active involvement, creativity, and support, PAQ, Inc. will continue to achieve its goals. We sincerely appreciate each of you taking pride in being an important part of PAQ, Inc.’s success.
As an employee owner at PAQ, Inc. we want to give you all the tools necessary to succeed and to make PAQ, Inc. your place for a rewarding career. So we have developed policies and procedures to reflect our vision, values and culture as well as meet the needs of our employee owners. It is important that each of us understand and know these policies and procedures.
If you have any questions regarding any of our policies or procedures, please talk to your Store Director or Human Resources Manager.
Absenteeism/Tardiness
Here at FOOD 4 LESS/RANCHO SAN MIGUEL MARKETS, we operate in a team-oriented environment. This means that we all count on each other to report to work in a timely manner, get the job done, and communicate when it comes to being late or absent.
Attendance Disciplinary Standards
Sick Leave
Leaves of Absence
At some point during your employment with FOOD 4 LESS/RANCHO SAN MIGUEL MARKETS, you may need to take a leave of absence. FOOD 4 LESS/RANCHO SAN MIGUEL MARKETS administers its leave of absence program in accordance with the requirements of federal and state laws and does not intend to create additional rights surrounding leaves of absences other than as required by law.
FMLA Source Flyer
Medical Leave of Absences
Non Medical Leave of Absences
Code of Conduct
In order maintain the orderly and efficient operations of the business, it is your responsibility to operate with integrity and uphold and support our code of conduct. General standards of conduct are encompassed in our core values.
Appearance Standards
When providing a service to the public, we must be ever conscious of the image we project. Part of that image is established and maintained by our appearance.
Office Appearance Standards
Store Appearance Standards
Rest Breaks and Meal Periods
FOOD 4 LESS/RANCHO SAN MIGUEL MARKETS complies with and follows state law on rest breaks and meal periods. Click below for more information.
Meal Period/Lunch Breaks
Rest Breaks
Performance Review
A performance review is a formal assessment in which your manager evaluates your work performance, identifies strengths and weaknesses, offers feedback, and sets goals for future performance. Performance reviews are done annually. For our Store Operations employee owners are reviewed in February. Retail Support employee owners and management are reviewed in June. Click on the forms below for more information.
Performance Self Evaluation
RSC Performance Review
Store Operations Performance Review from 2022
Other Important Employment Documents and Forms:
2020 PAQ Employee Handbook
Cell Phone Policy
Lactation Accommodation Request Form
Lactation Policy
Letter of Interest Form
Referral New Hire
Employees with Disabilities Policy – English
Employees with Disabilities Policy – Spanish
Company Property Guidelines Form
PAQ Arbitration Agreement – Excluding Existing Class Actions
2022 New Uniform Distribution Policy and Procedures